Using Big Data to Know Your Customers Better

Eric Udasco, Product Realization, T-Mobile, discusses the value of using big data to deliver predictive customer care.

Interviewed at the 21st Ericsson Charging User Group, Eric Udasco, Manager of Product Realization at T-Mobile, discusses how big data can be used to give customers what they want, when they want it – and maybe even before they know they want it.

http://www.ericsson.com/news/131009-using-big-data-to-know-your-customers-better_244129226_c